@inbook {4895,
	title = {How reputation regulates regulators: Illustrations from the regulation of retail finance},
	booktitle = {Oxford Handbook of Corporate Reputation},
	year = {2012},
	month = {2012},
	pages = {320-340},
	publisher = {Oxford University Press},
	organization = {Oxford University Press},
	isbn = {0191634948},
	author = {Gilad, Sharon and Yogev, Tamar}
}
