Sharon Gilad, Michael, Freedman , and Pazit, Ben-Num Bloom. 2024. “Citizens Communication Styles In Written Public Encounters”. Perspectives On Public Management & Governance . https://academic.oup.com/ppmg/advance-article-abstract/doi/10.1093/ppmgov/gvae004/7664651?utm_source=advanceaccess&utm_campaign=ppmg&utm_medium=email. Publisher's Version